GDPR Compliance

Our Commitment

QentrixAI is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR). We process personal data lawfully, fairly, and transparently.

Legal Basis for Processing

We process personal data under the following legal bases:

• Contract Performance: Processing necessary to provide our services to you.
• Legitimate Interest: Processing for our legitimate business interests, balanced against your rights.
• Consent: Processing based on your explicit consent, which can be withdrawn at any time.
• Legal Obligation: Processing required to comply with applicable laws.

Data We Collect

We collect and process the following categories of personal data:

• Account information (name, email, company)
• Usage data (how you interact with our platform)
• Technical data (IP address, browser type, device information)
• Payment information (processed securely via Stripe)
• Communication data (support tickets, emails)

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Account data is retained while your account is active and for a reasonable period afterward. You can request deletion of your data at any time.

International Transfers

When we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and adequacy decisions where applicable.

Data Protection Officer

For any GDPR-related inquiries, please contact our Data Protection Officer at dpo@qentrixai.com

Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority in the EU member state of your residence, place of work, or place of the alleged infringement.